by Lindsey Thompson | Dec 11, 2024 | Operational Insights
As an entrepreneur, author and owner of two Chick-fil-A restaurants in Tulsa, Oklahoma, Arthur Greeno lives and breathes customer service every day. With over three decades of experience in hospitality, Greeno has experienced the good, the bad and the ugly of customer...
by Lindsey Thompson | Jan 5, 2024 | Operational Insights
Simple but highly effective, the cash register checklist at Triboro Paint Center has boosted add-on sales and added another layer of customer service to the operation, which has three stores in Warwick, Rhode Island, and North Attleborough and Foxboro, Massachusetts....
by Lindsey Thompson | Nov 3, 2022 | Industry News, Operational Insights
On the very first day of training camp in July 1961, Green Bay Packers head coach Vince Lombardi started practice by holding up a football and telling his players, “Gentlemen, this is a football!” He wasn’t insulting their intelligence as professional football players...
by Lindsey Thompson | Aug 31, 2022 | Industry News, Operational Insights
According to a recent report from Gen Z Planet, a research and advisory firm, Gen Z’s disposable income has reached a total of $360 billion in the U.S. and will only increase as more members of the generation enter the workforce. With millennials surpassing baby...
by Lindsey Thompson | Aug 5, 2022 | Operational Insights
According to Insider Intelligence, a research firm that analyzes digital opportunities, by 2024 consumer retail spend via chatbots will reach $142 billion worldwide—a sharp increase from the $2.8 billion spent in 2019. With continuing staffing issues and increasing...
