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Beyond the Price Tag: Effective Price Strategies for Today’s Pro Customer

Beyond the Price Tag: Effective Price Strategies for Today’s Pro Customer

by Jacob Musselman | Jul 1, 2026 | Operational Insights

There’s little doubt that price is a major consideration when contractors decide where to buy their paint, and for independent retailers, that’s where the struggle begins. How do you outprice a competitor who’s practically giving away their paint? Fortunately, it’s...
Retailer Levels Up In-Aisle Customer Service With FastQuery

Retailer Levels Up In-Aisle Customer Service With FastQuery

by Lindsey Thompson | Feb 17, 2026 | Industry News

Combining AI chat, task management and operations analytics—tied directly to a retailers POS inventory—FastQuery is an AI copilot built for independent home improvement retailers. FastQuery helps store associates quickly find product information like aisle numbers,...
Go to the Pros: Turn to B2B to Unlock New Revenue Streams

Go to the Pros: Turn to B2B to Unlock New Revenue Streams

by Lindsey Thompson | Sep 30, 2025 | Industry News

One of the best ways to diversify your audience and differentiate your business is through business-to-business (B2B) sales. When you think of B2B, you probably picture outside sales teams making cold calls, and while that method is successful for many, retailers are...
Take Customer Service Up a Level With Paint Sprayer Repairs

Take Customer Service Up a Level With Paint Sprayer Repairs

by Jacob Musselman | Feb 28, 2025 | Operational Insights, Trends & Products

Paint sprayers are an essential tool for professionals working on large-scale projects and DIYers looking to upgrade their spaces at home, but these products can become unusable without proper maintenance and occasional repairs. At JC Licht’s location in Addison,...
3 Reasons to Start Training Now

3 Reasons to Start Training Now

by Olivia Shroyer | Feb 10, 2025 | Industry News, Operational Insights

If you’ve yet to create an organized training program, don’t wait a minute longer to start. Being successful at retail requires careful attention to operational best practices, such as merchandising, inventory and marketing. Retailers neglect training at their peril....
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