by Lindsey Thompson | Aug 5, 2022 | Operational Insights
At Loconsolo Paints, customer service has been woven into the fabric of the company since its inception nearly 70 years ago in Brooklyn, New York. The operation has since expanded to four stores. Jack Loconsolo and his son John started the business together, and...
by Lindsey Thompson | Mar 1, 2022 | Operational Insights
From gaining access to a concert venue to reading a restaurant or bar menu, quick response codes, more commonly known as QR codes, have made it easier for consumers to make purchases, look for information and connect with brands they love. While QR code technology has...
by Lindsey Thompson | Feb 11, 2022 | Operational Insights
According to Outgrow, a data analytics and digital marketing company, 56 percent of users would rather use chatbots than call customer support. As chatbots continue to grow in popularity, consider using these best practices on your own chatbot to save your employees...
by Lindsey Thompson | Nov 1, 2021 | Industry News, Operational Insights
Before you can build customer loyalty, you need to know where your customers currently stand. Customer loyalty can be a tricky metric to measure, but fortunately there are several ways to assess how faithful customers are to your company. Find your net promoter...
by Lindsey Thompson | Oct 12, 2021 | Industry News, Operational Insights, Trends & Products
No industry is immune to the supply chain woes gripping the retail world. While consumers are well aware of the issues, they are still looking for answers and relying on their favorite retailers to still provide the products they need. A recent study from Oracle found...
