by Olivia Shroyer | Jul 14, 2025 | Industry News, Operational Insights
The average home improvement store has thousands of SKUs, so it’s easy to see why anyone starting a job there could easily be overwhelmed. For many years, retailers have turned to the North American Hardware Association’s (NHPA) product knowledge courses to give their...
by Olivia Shroyer | Mar 31, 2025 | Industry News, Operational Insights
For more than 125 years, the North American Hardware and Paint Association (NHPA) has helped retailers improve merchandising effectiveness. Through the years we’ve written thousands of magazine articles, developed merchandising-focused training programs (both online...
by Olivia Shroyer | Mar 25, 2025 | Operational Insights
In the North American Hardware and Paint Association’s (NHPA) educational curriculum, students are taught the basics of the retail sales equation, which states there are only four ways to generate sales for a home improvement retail stores: Increase average...
by Olivia Shroyer | Mar 25, 2025 | Operational Insights
This is one of a series of case studies into why training is important and the tangible results it can have on your business. Click Here to read other case studies. Lezzer Lumber faces a labor challenge not uncommon to home improvement retailers today, especially...
by Olivia Shroyer | Feb 24, 2025 | Operational Insights
If you’re trying to attract new shoppers to your business, you only get one chance to make a first impression, so make it a good one by having a spotless salesfloor with impeccable merchandising. Well-trained employees can help you keep your store in top shape. A good...
