by Lindsey Thompson | Jul 22, 2021 | Industry News
The North American Hardware and Paint Association (NHPA) expanded its membership to include paint and decorating retailers in the U.S. and Canada last fall. The organization’s mission is to help independent home improvement operators become better, more...
by Olivia Shroyer | Jun 22, 2021 | Industry News
Invest in your managers with an online leadership development program to boost their skills, knowledge and confidence. The North American Hardware and Paint Association’s (NHPA) Foundations of Leadership program provides leaders with home improvement industry-specific...
by Lindsey Thompson | Jun 3, 2021 | Operational Insights
To learn more about how cybersecurity impacts small businesses, Paint & Decorating Retailer talked to Daniel Eliot, director of education and strategic initiatives for the National Cyber Security Alliance. For insights into three actions you can take today to...
by Olivia Shroyer | May 6, 2021 | Operational Insights
Friendly, competent, fast; that’s what customers want from their shopping experience. According to a 2020 poll by J.D. Power, home improvement retailers who rank highest in customer satisfaction are those who deliver knowledgeable customer service within two minutes...
by Olivia Shroyer | Apr 21, 2021 | Operational Insights
The North American Hardware and Paint Association’s (NHPA) Retail Management Certification Program is a six-month long, college-level course that prepares retailers with profit-focused store operations training. It is the industry’s premier management school and...
