by Lindsey Thompson | Jul 23, 2021 | Operational Insights
You can carry a huge selection of products and offer many extra services, but unless you pair those with excellent customer service, you’ll have trouble retaining customers and growing sales. Retail expert Bob Phibbs recently shared his top 10 customer service...
by Lindsey Thompson | Jan 5, 2018 | Operational Insights
Maintaining a great relationship with your customers is one of the best ways to keep them coming back. Sometimes small business owners get caught up in the day-to-day grind of running a business and forget about some of the best practices associated with developing...
by Olivia Shroyer | Jun 14, 2016 | Operational Insights
The day-to-day duties of a small business owner can be never-ending. Add in the all-important but time-consuming task of marketing into the mix, and it’s inevitable that some of your goals might not be properly executed. But instead of stressing about time...
by Olivia Shroyer | Aug 4, 2015 | Operational Insights
One thing all customer service professionals can agree on is that dealing with an unhappy customer is an incredibly uncomfortable experience. Whether they received poor service, their purchases didn’t live up to their expectations or they’re having issues...
by Olivia Shroyer | Dec 2, 2014 | Operational Insights
When it comes to the success of an independent retailer there’s a lot to be said about a prime location, an extensive product selection and competitive pricing, not to mention engaging marketing and effective social media. But at the end of the day, the most...
