by Lindsey Thompson | Sep 30, 2025 | Operational Insights
Sight. Smell. Taste. Touch. Hearing. Every day, we rely on our five senses to navigate and experience life. Forward-thinking retailers are also turning to the five senses to engage with customers in their stores and keep them coming back, moving from offering just...
by Lindsey Thompson | Jan 17, 2025 | Industry News
Billed as “Retail’s Big Show,” NRF 2025 brought together the biggest names in retail for educational sessions, networking and product discovery. Hosted by the National Retail Federation (NFR), NRF 2025 took place in New York City from Jan. 12-14....
by Jacob Musselman | Dec 31, 2024 | Operational Insights, Trends & Products
2 Best Practices for Better Customer Experience in the Exterior Wood Care Category Staining the exterior of a home is an expensive, time-consuming endeavor that requires the right knowledge, products and skills to ensure the job is done effectively. Independent...
by Lindsey Thompson | Dec 31, 2024 | Trends & Products
In an age of retail where consumers have countless choices on where to spend their money, retailers need to focus on offering a high level of customer service in 2025. According to the Qualtrics 2025 Consumer Trends Report, 53% of consumers who have a bad shopping...
by Lindsey Thompson | Dec 11, 2024 | Operational Insights
As an entrepreneur, author and owner of two Chick-fil-A restaurants in Tulsa, Oklahoma, Arthur Greeno lives and breathes customer service every day. With over three decades of experience in hospitality, Greeno has experienced the good, the bad and the ugly of customer...
