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Services Drive Success: How Trust and Customer Loyalty Support a Thriving Rental and Repair Category

Services Drive Success: How Trust and Customer Loyalty Support a Thriving Rental and Repair Category

by Jacob Musselman | Jul 1, 2026 | Operational Insights

In-store services provide a unique opportunity to position your operation as more than just an independent paint store. Whether it’s adding a cafe in your front entrance, providing personalized design services or implementing a robust rental department, in-store...
Wallpaper Means Business: How Smart Inventory and Clear Policies Build a Successful Wallpaper Category

Wallpaper Means Business: How Smart Inventory and Clear Policies Build a Successful Wallpaper Category

by Jacob Musselman | Apr 1, 2026 | Operational Insights

Wallpaper is making a comeback, with many DIYers and professionals opting for wallpaper instead of paint during renovations. According to Fortune Business Insights, the global wallpaper market size was valued at $2.01 billion in 2025 and is projected to grow from...
To Dab or Not to Dab: A Fun Look at the Debate Over Dabbing

To Dab or Not to Dab: A Fun Look at the Debate Over Dabbing

by Jacob Musselman | Apr 1, 2026 | Operational Insights

When it comes to paint sales, dedicating enough time to each customer and their questions while also staying productive and completing daily tasks in a timely manner can be tricky to balance. Small tasks like sampling the paint color on the can provide customers with...
Bonds For Life: Building a Culture of Building Relationships

Bonds For Life: Building a Culture of Building Relationships

by Jacob Musselman | Apr 1, 2026 | Operational Insights

While relationships with customers are key to the success of any retail operation, they are especially crucial to paint and decorating retailers. Relationship-building matters even more when working with professionals who want to work with a retailer who not only...
Retailer Levels Up In-Aisle Customer Service With FastQuery

Retailer Levels Up In-Aisle Customer Service With FastQuery

by Lindsey Thompson | Feb 17, 2026 | Industry News

Combining AI chat, task management and operations analytics—tied directly to a retailers POS inventory—FastQuery is an AI copilot built for independent home improvement retailers. FastQuery helps store associates quickly find product information like aisle numbers,...
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