by Lindsey Thompson | Apr 5, 2022 | Operational Insights
According to the Home Improvement Research Institute (HIRI), 59.2% of customers shop at the same store for home improvement products regardless of what products they are shopping for, but 73.8% will buy a product at another store before waiting on stock to return. As...
by Lindsey Thompson | Apr 5, 2022 | Operational Insights
While perks like health and life insurance, flexible spending accounts and 401(k) accounts are important to offer employees, companies can go above and beyond for their staff by providing a comprehensive wellness program that includes resources to improve mental and...
by Olivia Shroyer | Apr 5, 2022 | Industry News
If you’re looking for a new opportunity to build up your key team members, NHPA can help. The NHPA Foundations of Leadership program and the Retail Management Certification Program offer advanced retail training opportunities for everyone from new managers to...
by Lindsey Thompson | Apr 5, 2022 | Operational Insights
When a customer walks into Goleta Valley Paint in Goleta, California, they are greeted with colorful displays that show off the paint tools and accessories the store sells. Owner Steve Ozab believes ordinary white pegboards actually draw customers’ attention away from...
by Lindsey Thompson | Mar 6, 2022 | Industry News, Operational Insights
Taking a tour of Jared’s Ace Hardware with Jake Smith as the tour guide is a little like a small-town mayor leading a parade down Main Street. Around every corner is another community member with a greeting or a question, and Jake is right there with a handshake and...
