by Jacob Musselman | Apr 1, 2026 | Operational Insights
Tile trends are moving away from the cool gray and white that have dominated the tile scene and shifting towards natural colors reflecting earth tones and bold statement colors. Tile shape trends are also changing, with more homeowners choosing options that look...
by Jacob Musselman | Apr 1, 2026 | Operational Insights
All retailers “slip” sometimes on most aspects of delivering their customer service. It is natural and unavoidable. But can these slips be neutralized in the minds of your customers? I’ve reviewed hundreds of customer surveys with candid comments about store service....
by Jacob Musselman | Feb 1, 2026 | Operational Insights
Homeowners are continuing to renovate their homes in 2026 despite 2025’s economic challenges, according to the 2026 U.S. Houzz Renovation Plans Report. Paint & Decorating Retailer broke down the data from the study: Remodeling Confidence: Over 9 in 10 homeowners...
by Jacob Musselman | Feb 1, 2026 | Operational Insights
By Mike Aylen With the spring market season upon us, in this Inside the Margin article, I will be looking at the best ways to get the most out of your attendance at spring markets with gross profit in mind. As with most best practices that lead to success in business,...
by Jacob Musselman | Feb 1, 2026 | Operational Insights
In 2025, the North American Hardware and Paint Association (NHPA) marked 125 years serving the independent home improvement channel and fulfilling its mission of helping independent home improvement, paint and decorating retailers, regardless of affiliations, become...
