by Jacob Musselman | Apr 1, 2026 | Operational Insights
All retailers “slip” sometimes on most aspects of delivering their customer service. It is natural and unavoidable. But can these slips be neutralized in the minds of your customers? I’ve reviewed hundreds of customer surveys with candid comments about store service....
by Lindsey Thompson | Feb 1, 2023 | Operational Insights
At the speed technology changes, it may seem impossible to keep up on what’s best for your operation or even know where to start. It may seem as though the minute you implement the latest and greatest solution, it’s already obsolete. To help you plan your tech...
