by Jacob Musselman | Oct 31, 2026 | Industry News
By Luke Vander Linden Retail fraud has long been a threat to businesses, but fraudsters have never been able to go after so many different targets at once. New technologies like artificial intelligence (AI) and automation can help bad actors scale scams and make...
by Jacob Musselman | Oct 31, 2026 | Operational Insights
For over 100 years, the North American Hardware and Paint Association’s 2026 Cost of Doing Business Study has provided detailed financial information from hardware stores, home centers, lumber and building materials (LBM) outlets and paint and decorating outlets in...
by Jacob Musselman | Jun 1, 2026 | Operational Insights
From toothbrushes to tortillas, cat food to couches, with a few swipes and taps, a consumer can have nearly anything they want or need delivered to their front door, sometimes within hours. No longer just a buzzword, omnichannel is the expectation when it comes to a...
by Jacob Musselman | Jun 1, 2026 | Operational Insights
Built for owners and managers in the home improvement industry looking to boost their leadership skill set, the North American Hardware and Paint Association’s Retail Management Certification Program (RMCP) is the industry’s premier management school, focusing on...
by Jacob Musselman | Jun 1, 2026 | Operational Insights
Any retailer worth their salt will tell you that “because we’ve always done it that way” isn’t a good reason to avoid change. The problem isn’t that operators don’t believe that statement. It’s that far too many don’t live it. The road to hell may be paved with good...
