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Retailer Levels Up In-Aisle Customer Service With FastQuery

Retailer Levels Up In-Aisle Customer Service With FastQuery

by Lindsey Thompson | Feb 17, 2026 | Industry News

Combining AI chat, task management and operations analytics—tied directly to a retailers POS inventory—FastQuery is an AI copilot built for independent home improvement retailers. FastQuery helps store associates quickly find product information like aisle numbers,...
Retailer Implements Cutting-Edge AI Technology To Improve Customer Service

Retailer Implements Cutting-Edge AI Technology To Improve Customer Service

by Lindsey Thompson | Mar 25, 2025 | Operational Insights

With an aptitude for technology and a desire to continually improve efficiencies across his operation’s seven stores, Hassett Hardware president Eric Hassett has been exploring the ways artificial intelligence (AI) can be used in the independent channel.  Located in...
Innovation Trailblazers: Meet the 2023 Top Gun Honorees

Innovation Trailblazers: Meet the 2023 Top Gun Honorees

by Olivia Shroyer | Aug 31, 2023 | Industry News

Honoring Outstanding Retailers: Learn more about the Top Guns awards program and the retailers making a big impact on the industry at YourNHPA.org/top-guns. Now in its 17th year, the Top Guns awards program, presented by the North American Hardware and Paint...
The Million Dollar Popcorn Machine

The Million Dollar Popcorn Machine

by Lindsey Thompson | Jun 5, 2023 | Industry News, Operational Insights

Hassett Hardware has seen expansive growth and success in the six decades since it opened, going from one location in 1957 to now six locations across the San Francisco Bay Area. President and owner Eric Hassett contributes much of that success to the people who make...
Top Guns Honoree Builds a Culture of Service and Technology

Top Guns Honoree Builds a Culture of Service and Technology

by Lindsey Thompson | May 18, 2023 | Operational Insights

Hardware—along with hard work and a love for people—runs in Eric Hassett’s blood. Those qualities have led to an extremely successful career at Hassett Hardware and have contributed to him being named as one of this year’s North American Hardware and Paint Association...
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