by Jacob Musselman | Apr 1, 2026 | Operational Insights
While relationships with customers are key to the success of any retail operation, they are especially crucial to paint and decorating retailers. Relationship-building matters even more when working with professionals who want to work with a retailer who not only...
by Olivia Shroyer | Mar 25, 2025 | Operational Insights
This is one of a series of case studies into why training is important and the tangible results it can have on your business. Click Here to read other case studies. Lezzer Lumber faces a labor challenge not uncommon to home improvement retailers today, especially...
by Olivia Shroyer | Mar 1, 2023 | Industry News
Get More Out of Your Training: Upgrade your NHPA membership to access all training modules currently available and new ones when they launch at YourNHPA.org/membership. If you are looking to develop a strategic plan for your business that includes robust training for...
by Lindsey Thompson | May 2, 2022 | Operational Insights
Along with looking for best practices from fellow home improvement retailers, it can be beneficial to look outside the industry to see what other businesses are doing for training and development and what principles apply to your operation. Here, we share the basics...
by Lindsey Thompson | Jan 26, 2018 | Operational Insights
Employee training is a vital part of any retail operation, whether for corporate big-box stores or for small independent stores. Unfortunately, many small retailers view employee training as an unnecessary expense that can be overlooked in favor of “on-the-job”...
