by Jacob Musselman | Apr 1, 2026 | Operational Insights
No other event this year will bring the independent channel together or provide meaningful ROI like the 2026 Independent Home Improvement Conference (IHI), hosted by the North American Hardware and Paint Association (NHPA) and The Hardware Conference. Drawing together...
by Lindsey Thompson | Apr 2, 2025 | Industry News, Trends & Products
Moving into the second quarter of 2025, the labor market continues to tell the same story: more job openings than people looking for jobs. In February 2025, the number of unemployed people was 7.1 million, according to the U.S. Bureau of Labor Statistics Employment...
by Lindsey Thompson | Mar 28, 2025 | Industry News, Operational Insights
With 13 locations in southwest Florida, Sunshine Ace Hardware has made a concerted effort to engage with employees across each of the locations. The company has created an employee engagement team with one to two associates at each store who are passionate and...
by Lindsey Thompson | Dec 31, 2024 | Operational Insights
As a retailer who works with the intangible asset known as employees, you’re probably not immune from having to take part in difficult conversations. As the Dean of the Lacy School of Business at Butler University and an instructor for the North American Hardware and...
by Lindsey Thompson | Jul 18, 2024 | Operational Insights
Started last year in September, the Service Superstar program at The Paint Shop highlights staff who have been recognized by customers through Google reviews for outstanding service. The Paint Shop operates 38 locations in Nova Scotia, Newfoundland and New Brunswick....
