by Annie Dameworth | Oct 16, 2025 | Industry News
Retailers estimate that 15.8% of their annual sales will be returned this year, totaling $849.9 billion, according to the 2025 Retail Returns Landscape report released by the National Retail Federation (NRF) and Happy Returns. “Returns are no longer the end point of a...
by Lindsey Thompson | Jun 30, 2025 | Operational Insights
According to the National Retail Federation (NRF) and Happy Returns 2024 Customer Returns in the Retail Industry Report, retailers estimated that 16.9% of their annual sales in 2024 were returned, making customer returns a headache for many retailers, regardless of...
by Lindsey Thompson | Jun 30, 2025 | Industry News, Operational Insights
In the July issue of Hardware Retailing magazine, retailers shared insights on the importance of a returns policy and what has worked for their operation. To gain additional insight, the North American Hardware and Paint Association conducted a survey of retailers,...
