by Lindsey Thompson | Oct 27, 2017 | Operational Insights
Are you doing all you can to encourage the local clientele in your area to buy local? As big boxes fill up local landscapes and online sales creep up every year, many independents may be tempted to throw up their hands and say “Oh well, I can’t do anything about all...
by Lindsey Thompson | Oct 20, 2017 | Operational Insights
Every business that hires employees will experience employee turnover – it’s inevitable. For small retailers, minimizing employee turnover is an important aspect of managing your business because it costs you money every time you have to hire a new employee. Here are...
by Lindsey Thompson | Oct 13, 2017 | Operational Insights
It can be the most frustrating thing in the world for a dedicated sales person to spend his or her day asking “Can I help you?” and being turned down flat 9 out of 10 times. Face it, as small store owners, we’ve all been there: watching the customer, head down and...
by Lindsey Thompson | Oct 6, 2017 | Operational Insights
The use of effective store signage and the optimal placement of that signage may just be one of the most overlooked aspects of running a small retail store. As a former small store owner, I cannot tell you how many times I was asked questions about things that I...
by Lindsey Thompson | Sep 29, 2017 | Operational Insights
Consumers in today’s world are increasingly savvy and in-the-know about the products they need thanks to the prevalence of smartphones, and because they are able to access that information almost instantly, they also expect the service they receive from retailers to...
