by Lindsey Thompson | Nov 1, 2021 | Operational Insights
In October, the North American Hardware and Paint Association (NHPA) hosted its first major in-person event since the start of the pandemic, the NHPA All-Industry Conference. The event was held in conjunction with the National Hardware Show. At the helm for that event...
by Lindsey Thompson | Nov 1, 2021 | Industry News, Operational Insights
Before you can build customer loyalty, you need to know where your customers currently stand. Customer loyalty can be a tricky metric to measure, but fortunately there are several ways to assess how faithful customers are to your company. Find your net promoter...
by Lindsey Thompson | Oct 25, 2021 | Industry News, Operational Insights
As we head into the holiday shopping season, Vericast, a marketing solutions company, found that consumers want to shop early and shop local. Because of anticipated shipping delays, 55 percent of respondents said they will shop in person instead of online. Sentiment...
by Lindsey Thompson | Oct 25, 2021 | Industry News, Operational Insights, Trends & Products
A catch-all category, your paint tools and accessories department can include a wide range of products. With so many options, it can be difficult to decide what to stock in your store. Current supply chain issues have made many items scarce as well, leaving many...
by Lindsey Thompson | Oct 25, 2021 | Industry News, Trends & Products
For the 55th year, the North American Hardware and Paint Association hosted the Retailers’ Choice Awards as part of the National Hardware Show and NHPA All-Industry Conference. The Retailers’ Choice Awards, which started in 1966, recognize innovation in...
