by Lindsey Thompson | Jun 30, 2025 | Operational Insights
According to the National Retail Federation (NRF) and Happy Returns 2024 Customer Returns in the Retail Industry Report, retailers estimated that 16.9% of their annual sales in 2024 were returned, making customer returns a headache for many retailers, regardless of...
by Lindsey Thompson | Jun 30, 2025 | Industry News
No other event brings the independent home improvement channel together like the Independent Home Improvement Conference (IHI Conference), which will take place July 30-31. Attendees will include retailers from every wholesaler umbrella, vendors and service providers...
by Lindsey Thompson | Jun 30, 2025 | Industry News, Operational Insights
In the July issue of Hardware Retailing magazine, retailers shared insights on the importance of a returns policy and what has worked for their operation. To gain additional insight, the North American Hardware and Paint Association conducted a survey of retailers,...
by Lindsey Thompson | Jun 30, 2025 | Industry News
In one month, the 2025 Independent Home Improvement Conference will kick off at the stunning JW Marriott Orlando, Grande Lakes, inviting the industry to come together to learn, network and enjoy all the resort and Orlando have to offer. Here are 10 reasons to join us...
by Lindsey Thompson | Jun 30, 2025 | Industry News
Growing up watching family members serving in the U.S. Army and the U.S. Air Force, Chris McDaniel developed a desire to contribute in the same way and joined the U.S. Air Force in May 2002. “When I was younger, I was able to see firsthand some of the aircraft that my...
