by Lindsey Thompson | Mar 14, 2022 | Operational Insights
When a member of your team decides to leave, finding someone new to replace them can be one of the most difficult tasks you have all year. Your employees are the face of your business. They can make or break your customer service. They can be the difference between a...
by Lindsey Thompson | Dec 31, 2021 | Operational Insights
You know why you’ve hired someone. But why does that person leave your business? Unless you’ve laid them off, you may be left clueless. Enter the exit interview—that final face-to-face meeting with a departing employee. The valuable information they provide can...
by Lindsey Thompson | Nov 16, 2021 | Operational Insights
From falling off ladders to trees catching fire, our favorite holiday movies jokingly depict the perils of holiday decorating. In real life, the dangers are substantial. Make sure your customers stay safe this year by sharing safety tips when selling different holiday...
by Lindsey Thompson | Jul 23, 2021 | Operational Insights
You can carry a huge selection of products and offer many extra services, but unless you pair those with excellent customer service, you’ll have trouble retaining customers and growing sales. Retail expert Bob Phibbs recently shared his top 10 customer service...
