by Annie Dameworth | Oct 16, 2025 | Industry News
Retailers estimate that 15.8% of their annual sales will be returned this year, totaling $849.9 billion, according to the 2025 Retail Returns Landscape report released by the National Retail Federation (NRF) and Happy Returns. “Returns are no longer the end point of a...
by Lindsey Thompson | Jun 13, 2025 | Operational Insights
Click the picture to download a PDF of this story. Earlier this year, outdoor apparel retailer L.L. Bean converted its no-questions-asked lifetime return policy to a one-year policy, receipt required. In a letter dated Feb. 9 on the company’s Facebook page, the...
by Jacob Musselman | Dec 29, 2023 | Industry News
Retailers have been focused on efforts to mitigate returns, as total returns for the industry amounted to $743 billion in 2023, a return rate of 14.5%, according to a report released by the National Retail Federation (NRF) and Appriss Retail. For every $1 billion in...
by Lindsey Thompson | Jan 7, 2022 | Industry News, Operational Insights
Despite an increase in holiday spending, retailers are facing a financial crunch with an increase in holiday returns that will cost them more money. Holiday spending between Nov. 1 and Dec. 24 was up 8.5 percent in 2021, according to Mastercard Spending Pulse. But,...
