by Lindsey Thompson | Jun 13, 2025 | Operational Insights
Click the picture to download a PDF of this story. Earlier this year, outdoor apparel retailer L.L. Bean converted its no-questions-asked lifetime return policy to a one-year policy, receipt required. In a letter dated Feb. 9 on the company’s Facebook page, the...
by Jacob Musselman | Dec 29, 2023 | Industry News
Retailers have been focused on efforts to mitigate returns, as total returns for the industry amounted to $743 billion in 2023, a return rate of 14.5%, according to a report released by the National Retail Federation (NRF) and Appriss Retail. For every $1 billion in...
