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5 Tips For Satisfying Unhappy Customers

by Olivia Shroyer | Aug 4, 2015 | Operational Insights

 One thing all customer service professionals can agree on is that dealing with an unhappy customer is an incredibly uncomfortable experience. Whether they received poor service, their purchases didn’t live up to their expectations or they’re having issues...

5 Surefire Ways to Increase Productivity at Work

by Olivia Shroyer | Mar 10, 2015 | Operational Insights

Whether you’re an elementary school teacher, an accountant or a marketing assistant, most professionals have felt the pressure and anxiety of not accomplishing every bullet on their lengthy daily to-do lists. When you’re a small business owner, the...

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