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Confident Leaders, Stronger Teams: Follow the Roadmap to Success With the Industry’s Premier Management School

Confident Leaders, Stronger Teams: Follow the Roadmap to Success With the Industry’s Premier Management School

by Jacob Musselman | Jun 1, 2026 | Operational Insights

Built for owners and managers in the home improvement industry looking to boost their leadership skill set, the North American Hardware and Paint Association’s Retail Management Certification Program (RMCP) is the industry’s premier management school, focusing on...
The Cost of Complacency: Stop Managing by Tradition and Start Managing by Intention

The Cost of Complacency: Stop Managing by Tradition and Start Managing by Intention

by Jacob Musselman | Jun 1, 2026 | Operational Insights

Any retailer worth their salt will tell you that “because we’ve always done it that way” isn’t a good reason to avoid change. The problem isn’t that operators don’t believe that statement. It’s that far too many don’t live it. The road to hell may be paved with good...
Merchandising Paint Applicators Across Pros and DIYers

Merchandising Paint Applicators Across Pros and DIYers

by Jacob Musselman | Jun 1, 2026 | Operational Insights

Provided by the Home Improvement Research Institute Paint applicators are a performance decision for DIYers and a repeat purchase decision for pros. Retailers that merchandise for both can turn a routine category into a strategic advantage. DIY: Fewer Projects, Higher...
Beyond the Brush: Building Customer Loyalty Through a Robust Applicator Category

Beyond the Brush: Building Customer Loyalty Through a Robust Applicator Category

by Jacob Musselman | Jun 1, 2026 | Operational Insights

Brushes, rollers and applicators present a significant opportunity for retailers to not only sell more product, but also educate and inform customers, hopefully earning repeat business in the process. Tanner Paint Company, a fourth-generation, family-owned paint store...
Finding Value: Consumers Lean on Product Features in Light of Rising Paint Costs

Finding Value: Consumers Lean on Product Features in Light of Rising Paint Costs

by Jacob Musselman | Jun 1, 2026 | Operational Insights

Recent price hikes have been affecting all aspects of retail, causing strain for both retailers and consumers. According to the JD Power 2026 U.S. Paint Satisfaction Study, consumers have seen price increases across all paint segments, including interior and exterior...
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