by Lindsey Thompson | Sep 30, 2025 | Operational Insights
In the October issue of Hardware Retailer, four retailers shared their strategies for gaining and retaining business-to-business (B2B) customers, including offering convenience, going the extra mile and providing a unique value proposition. Another way to build...
by Lindsey Thompson | Nov 22, 2023 | Industry News, Operational Insights
Once reserved for frequent fliers and elite customers, loyalty programs have evolved and can be found in all industries, offered by companies and businesses of all sizes. Despite their popularity with retailers, most loyalty programs aren’t creating loyal...
by Lindsey Thompson | Nov 20, 2023 | Industry News, Operational Insights
From sticking with a favorite sports team to only choosing a certain brand name, our loyalties say a lot about us as people—and some of us are much more loyal than others. In the retail world, having loyal customers can mean the difference between success or failure,...
by Lindsey Thompson | Nov 22, 2021 | Operational Insights
The holidays are just around the corner but many consumers have already started checking off their holiday shopping lists. U.S. News & World Report shared seven shopping trends consumers can expect as they purchase gifts, decor and more for their holiday...
