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Beyond the Price Tag: Effective Price Strategies for Today’s Pro Customer

Beyond the Price Tag: Effective Price Strategies for Today’s Pro Customer

by Jacob Musselman | Jul 1, 2026 | Operational Insights

There’s little doubt that price is a major consideration when contractors decide where to buy their paint, and for independent retailers, that’s where the struggle begins. How do you outprice a competitor who’s practically giving away their paint? Fortunately, it’s...
Army Values in Hardware Aisles: Joe Swortz Credits Military Service for Leadership Success

Army Values in Hardware Aisles: Joe Swortz Credits Military Service for Leadership Success

by Jacob Musselman | Jul 1, 2026 | Operational Insights

Joe Swortz, a U.S. Army veteran and a financial controller in the independent channel, attributes his current leadership and teamwork skills to his time in the military. Motivated by the desire to go to college without financially impacting his parents, Swortz joined...
Services Drive Success: How Trust and Customer Loyalty Support a Thriving Rental and Repair Category

Services Drive Success: How Trust and Customer Loyalty Support a Thriving Rental and Repair Category

by Jacob Musselman | Jul 1, 2026 | Operational Insights

In-store services provide a unique opportunity to position your operation as more than just an independent paint store. Whether it’s adding a cafe in your front entrance, providing personalized design services or implementing a robust rental department, in-store...
From Service to Sawdust: A Veteran’s Blueprint for Home Improvement Success

From Service to Sawdust: A Veteran’s Blueprint for Home Improvement Success

by Jacob Musselman | Apr 1, 2026 | Operational Insights

Always ready. Always there. The venerable motto of the U.S. National Guard is what Tim Kromholtz lived out during his time in the Washington Air National Guard and still adheres to in his executive role in the independent home improvement industry. Kromholtz’s...

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