by Olivia Shroyer | Aug 4, 2015 | Operational Insights
One thing all customer service professionals can agree on is that dealing with an unhappy customer is an incredibly uncomfortable experience. Whether they received poor service, their purchases didn’t live up to their expectations or they’re having issues...
by Olivia Shroyer | Jan 27, 2015 | Operational Insights
As an independent retailer, your objective extends simply beyond turning a profit. Part of a small business’s purpose is to serve its community and satisfy the wants and the needs of its customers. Part of your purpose should also be to go above and beyond by...
