by Olivia Shroyer | Aug 4, 2015 | Operational Insights
One thing all customer service professionals can agree on is that dealing with an unhappy customer is an incredibly uncomfortable experience. Whether they received poor service, their purchases didn’t live up to their expectations or they’re having issues...
by Olivia Shroyer | Jan 6, 2015 | Operational Insights
New year, new goals! It’s officially 2015, and if you’re like most people, you likely thought of making a few resolutions for an upcoming year of success. As an independent retailer, you’ll also be looking for ways to improve your business. Here are...
