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Gen Zers Share Insights About Customer Service

Gen Zers Share Insights About Customer Service

by Lindsey Thompson | Aug 9, 2022 | Industry News, Operational Insights

Understanding your entire customer base is an important aspect of a successful business, as is understanding your employees. Paint & Decorating Retailer spoke with two members of Gen Z, Brandon Packer, an associate at Miller’s Hardware in Spokane,...
The Best Way to Attract and Keep Gen Z Workers

The Best Way to Attract and Keep Gen Z Workers

by Lindsey Thompson | Sep 3, 2019 | Operational Insights

The current tight labor market has made it hard to attract, and more importantly, KEEP good associates. Among the newest group of workers, Generation Z, it has become especially difficult to find and retain the best workers. Maintaining positive employee experiences...
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