by Olivia Shroyer | Aug 4, 2015 | Operational Insights
One thing all customer service professionals can agree on is that dealing with an unhappy customer is an incredibly uncomfortable experience. Whether they received poor service, their purchases didn’t live up to their expectations or they’re having issues...
by Olivia Shroyer | Jan 13, 2015 | Operational Insights
One of the most prominent challenges as an independent retailer is establishing a competitive advantage over your competitors. Whether that means the lowest prices, the hottest products or top-notch customer service, outshining the other guys is essential in the world...
