by Jacob Musselman | Apr 1, 2026 | Operational Insights
While relationships with customers are key to the success of any retail operation, they are especially crucial to paint and decorating retailers. Relationship-building matters even more when working with professionals who want to work with a retailer who not only...
by Lindsey Thompson | Sep 23, 2024 | Operational Insights
What started out as a nice gesture to help out local teachers and schools has turned into a full-blown event for Johnston Paint & Decorating in Columbia, Missouri. About a decade ago, co-owner Melissa Murphy started donating carpet remnants to local schools as a...
by Lindsey Thompson | Mar 5, 2024 | Operational Insights
As it engages with customers in different ways, Country Paint and Hardware in North Branford, Connecticut, stays active on social media, posting about new products, deals and discounts, company news, fun ways the store supports customers and the community and more. In...
by Lindsey Thompson | Nov 20, 2023 | Industry News, Operational Insights
From sticking with a favorite sports team to only choosing a certain brand name, our loyalties say a lot about us as people—and some of us are much more loyal than others. In the retail world, having loyal customers can mean the difference between success or failure,...
by Lindsey Thompson | Jun 6, 2022 | Operational Insights
One of the best ways to engage with your customers is through surveys. Surveys allow you to know what your customers want and need in products and services so you can better cater your offerings, and they also provide insights on the ways customers want to engage with...
