by Jacob Musselman | Sep 1, 2026 | Operational Insights
By Curtis Gillman Sometimes the real problem isn’t ignorance, it’s exhaustion. Day-to-day operations can consume so much time and attention that meaningful improvements feel impossible. Leadership teams become trapped in what Chris McChesney, Sean Covey and Jim Huling...
by Lindsey Thompson | Sep 30, 2024 | Industry News, Operational Insights
By Gina Schaefer Founder and Former CEO A Few Cool Hardware Stores When I launched our first store in 2003, I knew that managing “the numbers” wasn’t going to be my strong suit. I also knew that it was vital to start off on the right foot—to lay the foundation of a...
by Lindsey Thompson | Aug 2, 2024 | Operational Insights
In today’s digital age, the integration of artificial intelligence (AI) is revolutionizing industries across the board, and home improvement retail is no exception. With its ability to analyze vast amounts of data, streamline processes and personalize customer...
by Lindsey Thompson | Jun 30, 2024 | Industry News, Operational Insights
The last mile of the customer experience is the part that makes or breaks marketing. At Curtis Lumber, we always put our best foot forward in our marketing. We use our cleanest stores with the most foot traffic and feature our bright-eyed veteran employees in...
