by Lindsey Thompson | Dec 11, 2024 | Operational Insights
As an entrepreneur, author and owner of two Chick-fil-A restaurants in Tulsa, Oklahoma, Arthur Greeno lives and breathes customer service every day. With over three decades of experience in hospitality, Greeno has experienced the good, the bad and the ugly of customer...
by Lindsey Thompson | May 2, 2022 | Operational Insights
Along with looking for best practices from fellow home improvement retailers, it can be beneficial to look outside the industry to see what other businesses are doing for training and development and what principles apply to your operation. Here, we share the basics...
