by Olivia Shroyer | Aug 4, 2015 | Operational Insights
One thing all customer service professionals can agree on is that dealing with an unhappy customer is an incredibly uncomfortable experience. Whether they received poor service, their purchases didn’t live up to their expectations or they’re having issues...
by Olivia Shroyer | Dec 9, 2014 | Operational Insights
As an independent retailer, you know full well the importance your employees have on the success of your business. They spend the most time with your clientele and they set the overall tone for everything from sales to customer satisfaction. Amidst the hustle and...
