by Lindsey Thompson | Jun 30, 2025 | Operational Insights
According to the National Retail Federation (NRF) and Happy Returns 2024 Customer Returns in the Retail Industry Report, retailers estimated that 16.9% of their annual sales in 2024 were returned, making customer returns a headache for many retailers, regardless of...
by Lindsey Thompson | Mar 25, 2025 | Operational Insights
With an aptitude for technology and a desire to continually improve efficiencies across his operation’s seven stores, Hassett Hardware president Eric Hassett has been exploring the ways artificial intelligence (AI) can be used in the independent channel. Located in...
by Annie Dameworth | Jan 29, 2025 | Industry News
The National Retail Federation (NRF) recently released a list of 25 predictions for the retail industry in 2025. As independent hardware and paint retailers, here are the most significant predictions to prepare for this year. NRF predicts generative AI will create...
by Lindsey Thompson | Jan 17, 2025 | Industry News
Billed as “Retail’s Big Show,” NRF 2025 brought together the biggest names in retail for educational sessions, networking and product discovery. Hosted by the National Retail Federation (NFR), NRF 2025 took place in New York City from Jan. 12-14....
by Lindsey Thompson | Aug 2, 2024 | Operational Insights
In today’s digital age, the integration of artificial intelligence (AI) is revolutionizing industries across the board, and home improvement retail is no exception. With its ability to analyze vast amounts of data, streamline processes and personalize customer...
