by Olivia Shroyer | Aug 4, 2015 | Operational Insights
One thing all customer service professionals can agree on is that dealing with an unhappy customer is an incredibly uncomfortable experience. Whether they received poor service, their purchases didn’t live up to their expectations or they’re having issues...
by Olivia Shroyer | Jul 29, 2015 | Operational Insights
We all know how good it feels giving back to the community. But did you know that doing so can actually help your bottom line? According to a recent study, 62 per cent of small businesses that donated their time or money to a local charity saw further success at their...
by Olivia Shroyer | Jul 22, 2015 | Operational Insights
When it comes to running a small business, one of the persistent challenges is differentiating your brand from the competition. Because a brand can sometimes be confused with a logo or a company slogan, some retailers miss out on opportunities to connect with their...
by Olivia Shroyer | Jul 15, 2015 | Operational Insights
One of the most important things a small business owner must understand right from the get-go is the importance of creating excellent customer experiences. Because customers are the key to profit and business longevity, maintaining a superior level of customer service...
by Olivia Shroyer | Jul 9, 2015 | Operational Insights
Whether you’ve owned a business for three months or three years, the warm summer months will always make you feel like you should be soaking up the sun instead of being stuck indoors running your business as usual. Because we were raised to work hard during the...
