by Olivia Shroyer | May 6, 2021 | Operational Insights
Friendly, competent, fast; that’s what customers want from their shopping experience. According to a 2020 poll by J.D. Power, home improvement retailers who rank highest in customer satisfaction are those who deliver knowledgeable customer service within two minutes...
by Olivia Shroyer | May 6, 2021 | Industry News
The National Hardware Show® (NHS) will return to the Las Vegas Convention Center Oct. 21-23, 2021 for its 75th edition. Not only will the Show take place in the Convention Center’s new West Hall, it will also offer updated health and safety guidelines to ensure a safe...
by Olivia Shroyer | May 6, 2021 | Trends & Products
Exterior Wood Stain Armstrong-Clark wood stain is formulated for single coat application to condition and rejuvenate wood in all climates and all states. New label graphics include a quick reference chart to answer frequently asked questions. Armstrong-Clark...
by Olivia Shroyer | May 6, 2021 | Industry News
After the success of last year’s virtual event, the North American Hardware and Paint Association (NHPA) hosted its 2021 Young Retailer of the Year ceremony virtually on May 5. For 25 years, NHPA has highlighted the achievements of independent home improvement...
by Olivia Shroyer | May 6, 2021 | Industry News
NHPA’s Retail Management Certification Program is a six-month long, college-level course that prepares retailers with profit-focused store operations training. It is the industry’s premier management school and provides actionable training to help students and owners...
