by Lindsey Thompson | Dec 31, 2024 | Operational Insights
Growing up fascinated by his grandfathers’ stories of military service, Taylor Cox leaned in early to a career in the military, attending West Point and serving in the U.S. Army from 2008 through 2016. “My one grandfather was a U.S. Navy seaplane gunner and crewman in...
by Lindsey Thompson | Dec 31, 2024 | Trends & Products
In an age of retail where consumers have countless choices on where to spend their money, retailers need to focus on offering a high level of customer service in 2025. According to the Qualtrics 2025 Consumer Trends Report, 53% of consumers who have a bad shopping...
by Lindsey Thompson | Dec 31, 2024 | Industry News, Operational Insights
As 2023 was winding down, many of us held high hopes that 2024 would mark the year for a return to upward momentum in the industry. Following the outsized growth the industry experienced during the pandemic and the marked retreat recorded in 2023, most industry...
by Lindsey Thompson | Dec 31, 2024 | Operational Insights
As a retailer who works with the intangible asset known as employees, you’re probably not immune from having to take part in difficult conversations. As the Dean of the Lacy School of Business at Butler University and an instructor for the North American Hardware and...
by Lindsey Thompson | Dec 20, 2024 | Industry News
With its purchase of True Value final, Do it Best presented a Town Hall with Do it Best CEO Dan Starr and recently appointed president of True Value Dent Johnson to keep Do it Best members and True Value retailers up-to-date on how the companies are moving forward. ...
