by Lindsey Thompson | Nov 11, 2026 | Operational Insights
Equipping a new crop of leaders in the independent home improvement channel, the North American Hardware and Paint Association (NHPA) wrapped up its college-level premier management school. The Retail Management Certification Program (RMCP) develops store managers and...
by Lindsey Thompson | Nov 9, 2026 | Industry News
Bringing together HGTV stars, top DIY creators, woodworking experts, home improvement innovators, makers and creative entrepreneurs for three days of inspiration, education and hands-on learning, the inaugural DIY CON took place Nov. 6-8 in Dallas. DIY CON offered a...
by Lindsey Thompson | Nov 6, 2026 | Operational Insights
From external economic pressures to industry challenges, protecting margin is becoming even more crucial for independent home improvement retailers and even more difficult. During a recent webinar hosted by the North American Hardware and Paint Association (NHPA), ECI...
by Lindsey Thompson | Nov 6, 2026 | Editor's Picks, Operational Insights
The question isn’t whether retailers should use AI, the questions now are how should they use it and why. AI can assist with everything from improving online product visibility and testing customer service tools to empowering associates and improving inventory...
by Lindsey Thompson | Nov 2, 2026 | Editor's Picks, Operational Insights
In the independent home improvement channel, technology not only allows retailers to increase productivity and do operational tasks quicker and more efficiently, technology is also a way independents can differentiate themselves from their competitors and compete with...
