As you create and revise SOPs in your own operation, walk through the examples of PaulB Hardware’s SOPs below—including videos, documents and checklists—to guide your strategies. Read more about how the managers at PaulB Hardware made SOPs a priority to improve employee engagement, customer service and the overall operation in the June issue of Paint & Decorating Retailer magazine.
Resources
Retail Implementation Structure
Retail SOP Development (CPR) Flow Chart
SOP Examples
PaulB Hardware 30-60-90 Day Goals
Applying a Trade Discount in the POS
Retail Customer Appreciation Sale Instructions
