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The Cost of Complacency: Stop Managing by Tradition and Start Managing by Intention

The Cost of Complacency: Stop Managing by Tradition and Start Managing by Intention

by Jacob Musselman | Jun 1, 2026 | Operational Insights

Any retailer worth their salt will tell you that “because we’ve always done it that way” isn’t a good reason to avoid change. The problem isn’t that operators don’t believe that statement. It’s that far too many don’t live it. The road to hell may be paved with good...

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