The 2022 NHPA Top Guns winners participated in a panel discussion at the NHPA All-Industry Conference last month. The conversation centered around their operations—how they differentiate, how they excite and retain customers and employees and what’s in store for growth. Read highlights here from each winner then click here to see photo galleries of each operation and listen to their “Taking Care of Business” podcast episode.
Builders
Stacy Bivona, Vice President
“You need to create an enjoyable experience for customers when they’re shopping with you, on the telephone, meeting with a designer. We want to build customers for life, and experience is how we do that.”
JC Licht
Elliot Greenberg, President & CEO
“You have to love what you do to be good at this business. I love getting to know contractors and trying to fulfill their needs. I love the people I work with. We come together to serve customers and serve each other.”
Sullivan Hardware & Garden
Pat Sullivan, President
“It’s really important to have unique items. I think sometimes retailers are afraid to buy oddball things. What’s your core? Hardware store. What else are you? You need to have a few things that you’re the very best at.”
Panel on the Pod
If you missed the 2022 Top Guns panel at the NHPA All-Industry Conference, click here to listen now.
