by Jacob Musselman | Apr 1, 2026 | Operational Insights
Wallpaper is making a comeback, with many DIYers and professionals opting for wallpaper instead of paint during renovations. According to Fortune Business Insights, the global wallpaper market size was valued at $2.01 billion in 2025 and is projected to grow from...
by Jacob Musselman | Apr 1, 2026 | Operational Insights
Navigating the world of retail, I’ve come to realize that managing conflicts, especially with vendors, salespeople and your own team, is not just part of the job—it’s an art. Whether you’re dealing with a change in sales mix, unexpected problems with a product line or...
by Jacob Musselman | Apr 1, 2026 | Operational Insights
Tile trends are moving away from the cool gray and white that have dominated the tile scene and shifting towards natural colors reflecting earth tones and bold statement colors. Tile shape trends are also changing, with more homeowners choosing options that look...
by Jacob Musselman | Apr 1, 2026 | Operational Insights
All retailers “slip” sometimes on most aspects of delivering their customer service. It is natural and unavoidable. But can these slips be neutralized in the minds of your customers? I’ve reviewed hundreds of customer surveys with candid comments about store service....
by Jacob Musselman | Apr 1, 2026 | Operational Insights
When it comes to paint sales, dedicating enough time to each customer and their questions while also staying productive and completing daily tasks in a timely manner can be tricky to balance. Small tasks like sampling the paint color on the can provide customers with...
