//Service Strategies: 3 Tips To Improve Customer Experience
Fresh Coat

Service Strategies: 3 Tips To Improve Customer Experience

In an age of retail where consumers have countless choices on where to spend their money, retailers need to focus on offering a high level of customer service in 2025. According to the Qualtrics 2025 Consumer Trends Report, 53% of consumers who have a bad shopping experience cut back on their spending with that business.

What’s The Problem?

  • 45% of consumers attribute communication problems as part of poor experiences
  • 37% of consumers attribute pricing concerns as part of poor experiences
  • 21% of consumers attribute post-purchase support as part of poor experiences

How To Improve:

  • Offer various ways to connect with customers, from digital options like email and social media to traditional avenues such as flyers and newsletters.
  • Provide customers with the ability to earn rewards for money spent in your store to create a better experience for your customers and create a loyal following.
  • Find ways to solicit customer opinions on your store. Seek input using online surveys, newsletters, emails and face-to-face interactions.